{"id":17065,"date":"2021-09-17T12:41:14","date_gmt":"2021-09-17T10:41:14","guid":{"rendered":"https:\/\/hotelmappe.hotel-alte-werft.de\/en\/?page_id=17065"},"modified":"2026-02-05T10:29:35","modified_gmt":"2026-02-05T09:29:35","slug":"hotel-information-a-z","status":"publish","type":"page","link":"https:\/\/hotelmappe.hotel-alte-werft.de\/en\/hotel-information-a-z\/","title":{"rendered":"Hotel information A – Z"},"content":{"rendered":"
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\n A<\/a>B<\/a>C<\/a>D<\/a>E<\/a>F<\/a>G<\/a>H<\/a>I<\/a>J<\/a>K<\/a>L<\/a>M<\/a>N<\/a> O<\/a>P<\/a>Q<\/a>R<\/a>S<\/a>T<\/a>U<\/a>V<\/a>W<\/a>X<\/a>Y<\/a>Z<\/a>\n<\/div>\n<\/div>\n
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\n\t\t\t\t\t\t\tA<\/span>
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\n\n<\/span>\n<\/span>\n<\/span>\nAir conditioning<\/a>\n<\/div>\n
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Our superior and deluxe rooms are equipped with air conditioning. In warm weather, you have the option of opening a window, which is equipped with a fly screen, to let fresh air into your room undisturbed. If it is too warm for you, we will be happy to provide you with a fan in your room on request and subject to availability.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nArrival \/ Departure<\/a>\n<\/div>\n
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On the day of arrival your room is available from 15:00. Subject to availability and prior arrangement, you are welcome to check into your room earlier for an additional charge of EUR 10.00 per room and hour.<\/p>\n

On the day of departure, your room will be available until 11:00 noon. Subject to availability and prior arrangement, you are welcome to extend your stay for EUR 10.00 per room per hour.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nAdapter<\/a>\n<\/div>\n
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Charging cables and adapters are available for purchase at our Maxibar in the hotel lobby.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

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\n\t\t\t\t\t\t\tB<\/span>
\n\t\t\t\t\t\t<\/h2>\n<\/div>\n<\/div>\n
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\n\n<\/span>\n<\/span>\n<\/span>\nBanks<\/a>\n<\/div>\n
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Various banks can be found on the main canal, about 5 minutes walk from the hotel.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nBathrobe\/slippers<\/a>\n<\/div>\n
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Please contact the reception staff. We will be happy to provide you with these free of charge.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nBed linen<\/a>\n<\/div>\n
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Upon request, we will change your bed linen daily. You can also receive an additional blanket on request by contacting the reception staff.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nBreakfast<\/a>\n<\/div>\n
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Our rich breakfast buffet awaits you from Monday to Friday from 6:00 am to 10:00 am, on Saturday from 6:30 am to 10:30 am and on Sunday from 7:00 am to 11:30 am.
\nIf you would like to have breakfast in your room, please contact the reception staff on 189 and ask for our current breakfast menu. For our hotel guests, we charge EUR 19.50 per person for our extensive breakfast buffet if you book early the day before. For out-of-house guests and for bookings on the day of use, we charge EUR 25.00 per person.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nBicycle garage<\/a>\n<\/div>\n
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We are happy to provide you with a space for your bicycles in our lockable and covered bicycle garage with power connections for your e-bikes free of charge. Please understand that it is not possible to reserve a space and that spaces are limited. We accept no liability for items brought in. We would ask you not to charge your bike batteries in the rooms, but in the bike garage or at our permanently manned reception. If you have any further questions, please contact our reception staff.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nBIKE - rent an e-bike <\/a>\n<\/div>\n
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You are welcome to rent a bike (e-bike) through us for EUR 25.00 per day. If you are interested, please contact our staff at the reception.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nBaby cot<\/a>\n<\/div>\n
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We are happy to provide a baby cot for \u20ac5.00 per day, subject to availability. Please contact our reception staff if you are interested.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nCare sets<\/a>\n<\/div>\n
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A toothbrush and a shave set can be purchased at our snackmachine at the lobby, haircomb or oropax can be obtained at the reception.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nCharging station for e-vehicles<\/a>\n<\/div>\n
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The Hotel Alte Werft Papenburg is a Tesla charging station partner. You have the possibility to charge your Tesla or other eMobility vehicles during your stay as follows:
\n1 – 5 hours: EUR 9.00 per hour
\n6 – 10 hours: EUR 49.00 flat rate<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nConference<\/a>\n<\/div>\n
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Are you planning an event with your company or privately? We have a large repertoire of possibilities. Whether a conference, company outing, family celebration or dinner, our competent staff in the events department will be happy to prepare an offer for you.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nCredit cards<\/a>\n<\/div>\n
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We accept the following credit cards: American Express \/ Mastercard \/ Diners Club \/ Visa Card and EC card.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nDoctor \/ Pharmacy<\/a>\n<\/div>\n
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Please contact the reception staff.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nDogs<\/a>\n<\/div>\n
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We would charge 17,90 EUR per dog and day. We offer you free of charge a blanket and a dog bowl. Baskets and food will not be supplied by the hotel. If you leave your dog in your room, please use the provided \u201cdog-card\u201d and hang it outside on your room door.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nDelivery Service (food and drinks)<\/a>\n<\/div>\n
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Of course, food and drinks purchased during your journey and brought with you may be consumed in your room. From October to April, these rules do not apply on Sundays, as our restaurant and bar are closed during this period.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nEmails<\/a>\n<\/div>\n
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Please contact our reception staff to print your emails. We are pleased to help you out.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nEmergency numbers<\/a>\n<\/div>\n
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Fire department<\/td>\n0 \u2013 112<\/td>\n<\/tr>\n
Police<\/td>\n0 \u2013 110<\/td>\n<\/tr>\n
<\/td>\n0 \u2013 9260<\/td>\n<\/tr>\n
Hospital<\/td>\n0 \u2013 930<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nEspresso machine<\/a>\n<\/div>\n
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Please feel free to use our Espresso machine in your room to get fresh coffee or tea. On demand we serve you additional capsules for 1,00 EUR each.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nExpress check-out<\/a>\n<\/div>\n
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If you authorize us to charge your credit card after your departure, we will be pleased to facilitate an accelerated check-out.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nEscape plan <\/a>\n<\/div>\n
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Escape plan<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nFitness<\/a>\n<\/div>\n
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In cooperation with the nearby fitness center InJoy<\/a>, you are welcome to use their facilities free of charge. Information on this is available at the reception.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nFlowers<\/a>\n<\/div>\n
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We will be happy to make bouquets or flower arrangements for you on order at a charge.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nFood purchased outside<\/a>\n<\/div>\n
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Our hotel has a restaurant that will be happy to serve you hot and cold dishes during your stay.<\/p>\n

We kindly point out that the consumption of food and beverages ordered or purchased from catering establishments in the immediate vicinity is not permitted on our premises. This rule serves to maintain a respectful and fair coexistence and to support our in-house offerings. For each violation, the guest will be charged a contractual penalty of EUR 25.00, which will be payable for each individual violation in the case of intentional violations, regardless of whether they are part of a series of violations.<\/p>\n

Of course, food and beverages purchased and brought along during the journey, for example, may be consumed in the room. Thank you for your understanding.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nMini fridge<\/a>\n<\/div>\n
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In the interest of sustainability, we will no longer have minibars in our standard and superior rooms. If you would still like a small refrigerator, you can rent one from us in advance for \u20ac9 per day, subject to availability.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nGift voucher<\/a>\n<\/div>\n
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At the reception you are able to purchase a gift voucher.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nGluten-free meals<\/a>\n<\/div>\n
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If you request in time we are pleased to help you out with the needed gluten-free meals.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nHalf-board<\/a>\n<\/div>\n
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You are welcome to take advantage of our half-board option for EUR 38.50 per person per day. This consists of a 3-course menu with a choice of two main courses or a buffet selected by the chef. If you are interested, please contact our staff at reception. Please note that our restaurant is closed on Sundays from October to April and it is not possible to book half board for Sundays.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nHotelbar<\/a>\n<\/div>\n
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Our hotel bar is part of our Schn\u00fcrboden restaurant. It is open daily from 6 p.m. to 11 p.m. From October to April, our hotel bar is closed on Sundays.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nIroning<\/a>\n<\/div>\n
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Iron and ironing board are available free of charge, please contact the reception staff for this request. Furthermore, you have the possibility to use our ironing service from 08:00 to 18:00. For this service we charge 3,00 EUR per garment.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nLaundry service<\/a>\n<\/div>\n
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Would you like to use our laundry service? You will find more information on our laundry sheet. This, as well as a laundry bag, are ready for you in the closet.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nLost property<\/a>\n<\/div>\n
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Have you lost something? The reception staff will be happy to check whether your lost property has been handed in. We keep lost property for 6 months from the day it is found.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nLuggage service <\/a>\n<\/div>\n
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On request, we can transport your luggage to your room or back into the car. Please speak to our staff at reception. You are welcome to leave your luggage before check-in or after check-out at reception for safe storage.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nLunch box<\/a>\n<\/div>\n
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We prepare lunch boxes for you for 12,50 EUR per lunch box. Please contact the reception desk.<\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nLocation map meeting and banquet rooms<\/a>\n<\/div>\n
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Location map (pdf)<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nMinibar <\/a>\n<\/div>\n
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In the interests of sustainability, we will no longer have minibars in the standard and superior rooms. Instead, we are pleased to now be able to offer you our snackmachine. You will find this centrally located between our Restaurant Schn\u00fcrboden and the reception. A wide selection of drinks and snacks awaits you here – something for every taste. Here you will find an overview of the items and prices of our maxi bar.<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>

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\n\n<\/span>\n<\/span>\n<\/span>\nMini fridge<\/a>\n<\/div>\n
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In the interest of sustainability, we will no longer have minibars in our standard and superior rooms. If you would still like a small refrigerator, you can rent one from us in advance for \u20ac9 per day, subject to availability.<\/span><\/pre>\n<\/div>\n<\/div>\n<\/div><\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nNon-Smoking<\/a>\n<\/div>\n
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Please note, that we are a Non-Smoking-Hotel. If you smoke in the non-smoking areas and rooms we allow ourselves to charge you a cleaning fee of 250,00 EUR (incl. VAT).<\/p>\n
For our smoking guests we have a smoking area in front of our hotel, which you are welcome to use. This is partially covered.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nParking<\/a>\n<\/div>\n
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Around the Hotel Alte Werft 230 parking spaces are available free of charge.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nPhone<\/a>\n<\/div>\n
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To get an outside line, please dial \u201e0\u201c. Information on telephone charges can be obtained from the reception staff. You can call from room to room free of charge. Just dial the corresponding room number.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nPillows<\/a>\n<\/div>\n
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Do you have a special request pillow? We can provide a spelt pillow, a side sleeper pillow and a neck support pillow. Please contact our reception staff.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nPlease do not disturb<\/a>\n<\/div>\n
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In the time as soon as you hang the card outside on your room door, we neither will disturb you nor entering the room for cleaning it.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nPlug adapter<\/a>\n<\/div>\n
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Please contact the reception staff, they will be happy to check availability.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nPostal services<\/a>\n<\/div>\n
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Please leave your post at the reception. We transfer your post to the post office.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nReception desk<\/a>\n<\/div>\n
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You can reach the reception 24 hours on 189<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nRecharger<\/a>\n<\/div>\n
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Please contact the reception staff, they will check the availability for your terminal.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nRestaurant<\/a>\n<\/div>\n
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You can reach our restaurant at number 200. The restaurant “Schn\u00fcrboden”<\/a> is open for you until 23:00. The kitchen is open daily from 12:00 to 14:00 and from 18:00 to 22:00 and offers a regional and international cuisine.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nRoomservice<\/a>\n<\/div>\n
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We offer room service daily from 6 a.m. to 10 p.m. Room service is charged at EUR 5.00 per order. Please note that we are unable to offer room service on Sundays from October to April as our restaurant is closed.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nSew sets \/ Sewing service<\/a>\n<\/div>\n
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Sewing kits are available free of charge at the reception. Do you need assistance with sewing? Please contact our reception staff. We are pleased to help you.<\/p>\n<\/div>\n<\/div>\n<\/div>
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A shoe shine machine is located in the hotel lobby.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nShower stool<\/a>\n<\/div>\n
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We will be happy to provide this upon request.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nSmoking<\/a>\n<\/div>\n
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Please note, that we are a Non-Smoking-Hotel. If you smoke in the non-smoking areas and rooms we allow ourselves to charge you a cleaning fee of 250,00 EUR (incl. VAT).<\/p>\n
For our smoking guests we have a smoking area in front of our hotel, which you are welcome to use. This is partially covered.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nSnackmachine<\/a>\n<\/div>\n
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In the interests of sustainability, we will no longer have minibars in the standard and superior rooms. Instead, we are pleased to now be able to offer you our snackmachine. You will find this centrally located between our Restaurant Schn\u00fcrboden and the reception. A wide selection of drinks and snacks awaits you here – something for every taste. Here you will find an overview of the items and prices of our maxi bar.<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nSafe<\/a>\n<\/div>\n
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You are welcome to leave your valuables in our large safe at reception. We accept no liability for valuables in your room.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nSustainability<\/a>\n<\/div>\n
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You can find our sustainability programme here.<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>
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\n\t\t\t\t\t\t\t\tUp\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n<\/div>\n
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\n\t\t\t\t\t\t\tT<\/span>
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\n\n<\/span>\n<\/span>\n<\/span>\nTrain station<\/a>\n<\/div>\n
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The distance to the train station is about 200m. You can get information about train connections at the reception.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nTopper<\/a>\n<\/div>\n
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Toppers for your added comfort. Please understand that only a limited number of toppers are available. These can be booked additionally, subject to availability. We charge a one-time fee of \u20ac10 for each topper during your stay. Please contact our reception staff at extension 189.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>
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\n\t\t\t\t\t\t\t\tUp\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n<\/div>\n
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\n\n<\/span>\n<\/span>\n<\/span>\nValuables<\/a>\n<\/div>\n
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Valuables can be deposited at the reception. We assume no liability for valuables in the room.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>
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\n\t\t\t\t\t\t\tW<\/span>
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\n\n<\/span>\n<\/span>\n<\/span>\nWake-up call<\/a>\n<\/div>\n
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Our reception staff will be happy to take care of it.<\/p>\n<\/div>\n<\/div>\n<\/div>
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\n\n<\/span>\n<\/span>\n<\/span>\nW-LAN<\/a>\n<\/div>\n
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Select “Telekom” as your W-LAN network, start your browser and click on “Go online”. You can then surf for free.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>
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\n\t\t\t\t\t\t\t\tUp\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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